Q. What is the purpose of the VirtualVoice panel?
A. The VirtualVoice panel is a simple, effective way for us to gather opinions about products and services from an engaged, representative group of plan members. This information will help drive business decisions at all levels — operational to strategic on a variety of topics.

Q. Why did I receive an invitation to take a survey?
A. You responded to an e-mail asking you to join the VirtualVoice panel. You indicated an interest in becoming a panel member.

Q. How will the company use VirtualVoice survey results?
A. Survey results are presented to business units throughout Highmark Blue Shield of Northeastern New York. Results are discussed and recommendations are made. If any actions are made, we report these to you, our panelists via our quarterly newsletter.

Q. Are my survey responses anonymous?
A. Yes. To ensure your privacy, your answers are confidential and grouped with other panelists who have completed the same survey. The information you provide is used for statistical purposes only.

Q. My password is not working when I return to the portal page.
A. If you have been re-directed to the panel portal page after completing the questionnaire, you do not need to log on again to submit your answers; they are already registered. You are re-directed to the panel portal page by default should you wish to update or change any of your account information.

If you have not confirmed your registration, you will not be able to log into the panel.

Q. I can’t remember my password.
A. If you cannot remember your password, simply click on the “Forgot password” button on the panel login page and enter your e-mail address into the e-mail field to have your password sent to you. If you continue to experience problems, click “Submit my issue to the support team below” and request assistance.

Q. I receive an “e-mail does not exist” message when I try to login.
A. If you did not click the link in your confirmation e-mail, you are not fully registered and cannot yet participate in the panel. Check your inbox and junk mail folder for your confirmation e-mail. Depending on your e-mail provider, your confirmation e-mail may have been directed to your junk mail folder.

If you have completed your confirmation and still cannot login, try closing the portal page and returning in a few minutes.

Q. Are there any prizes for completing a survey?
A. To thank you for participating in the VirtualVoice panel, we will enter you in a special sweepstakes where you could win one of three $250  cash prizes. Then, for each survey you take, you are eligible for additional prizes.

Q. I am not needed to complete a survey. Why?
A. Surveys are designed and distributed to ensure that certain demographics are accurately represented. Based on the answers you have submitted, we may have an adequate number of survey participants who match your criteria.

Q. I didn’t receive the confirmation e-mail.
A. This may be the result of one of two things:
1. Depending upon your e-mail provider and your personal e-mail settings, some e-mails sent from an automated system may be diverted directly into your junk mail folder. To avoid this, add our address to your safe list or address book.
2. You may have entered your e-mail address incorrectly, which would result in your confirmation e-mail being sent to an invalid address. If this has happened, you need to complete the questionnaire again. Type carefully!

Q. I would like to unsubscribe.
A. You may click on any of the “To unsubscribe click here” link found at the bottom of any of our e-mail communications. An unsubscribe confirmation page will open, click the ‘unsubscribe’ button to confirm.

Q. I would like to update my e-mail address.
A. You may change your e-mail address any time by simply logging into the VirtualVoice panel’s website and clicking “change e-mail” under the “User Profile Information” section.